Question 1

What is AI SuperMenu?

Accepted Answer

AI SuperMenu is a smart, contactless digital QR code menu platform designed for restaurants, cafes, bars, hotels, and food trucks. It allows customers to scan a QR code to view your menu, customize orders, and submit them instantly via WhatsApp or directly to your POS system without needing to download any mobile app.

Question 2

Do my customers need to download an app to view the menu?

Accepted Answer

No, absolutely not. AI SuperMenu runs directly in any standard mobile web browser (Safari, Chrome, Firefox, etc.). Customers simply scan the QR code with their phone's camera, and the menu loads instantly as a lightweight, lightning-fast web page.

Question 3

How fast can I get started with AI SuperMenu?

Accepted Answer

You can get started in less than 10 minutes. Simply sign up for an account, fill in your restaurant details, upload your menu items or upload your existing menu PDF/images for our AI to import automatically, and generate your printable QR codes.

Question 4

Can I use AI SuperMenu for multiple locations?

Accepted Answer

Yes. AI SuperMenu supports multi-location dashboard management. From a single parent account, you can create and manage multiple branches, configure separate menus for each location, and assign role-based permissions to different branch managers.

Question 5

Does AI SuperMenu support multiple languages?

Accepted Answer

Yes. AI SuperMenu features built-in multi-lingual localization. You can add translations for your menu categories, item names, and descriptions, allowing international customers to browse your menu in their preferred language.

Question 6

Can I import my existing menu automatically?

Accepted Answer

Yes! Our platform features an advanced AI menu importer. You can upload a PDF, image, or link of your current physical menu, and our AI will automatically parse the categories, items, descriptions, and prices to set up your digital menu in seconds.

Question 7

Is there a free trial available?

Accepted Answer

Yes. We offer a 14-day free trial on our premium plans. You can set up your menu, customize your design, download your QR codes, and test the full live ordering experience with no credit card required.

Question 8

Can I use my own custom domain for the menu?

Accepted Answer

Yes. Premium plans allow you to map your own custom domain (e.g., menu.yourrestaurant.com) so that when customers scan the QR codes, they remain entirely on your brand's web domain.

Question 9

What happens if I change a price or menu item?

Accepted Answer

Any changes you make in your dashboard—whether editing prices, changing item descriptions, adding new dishes, or updating images—are saved instantly. Your digital menu updates in real-time on customers' phones. There is no need to reprint your QR codes!

Question 10

How does live stock control work?

Accepted Answer

If you run out of an ingredient or dish, you can toggle that item to 'Out of Stock' in your dashboard with a single click. The item will immediately show as unavailable or hidden on the live customer menu, preventing accidental orders.

Question 11

Can I add customization options or modifiers to menu items?

Accepted Answer

Yes. You can set up advanced options, modifiers, and add-ons (e.g., choice of protein, extra cheese, spice level, or size options) for each item. You can set minimum/maximum choices and configure custom pricing for each add-on.

Question 12

Is there a limit on the number of categories or items I can add?

Accepted Answer

No. AI SuperMenu allows you to create unlimited categories (e.g., Appetizers, Mains, Desserts, Drinks) and add unlimited menu items to fully showcase your entire culinary selection.

Question 13

Can I schedule different menus for different times of day?

Accepted Answer

Yes! Our smart scheduling feature allows you to display specific menus based on the day or time (e.g., automatic switching to Breakfast Menu from 8 AM to 11 AM, Lunch Menu from 11 AM to 4 PM, and Happy Hour on Friday afternoons).

Question 14

Can I highlight popular or chef-recommended items?

Accepted Answer

Yes. You can add badges to items such as 'Best Seller', 'Chef's Special', 'New', 'Spicy', 'Vegan', or 'Gluten-Free' to draw customers' attention to high-margin or specific dietary options.

Question 15

Can I upload multiple images for a single dish?

Accepted Answer

Yes. You can upload high-resolution images for each menu item to make them visually appealing. We also support displaying short video clips or GIFs for signature dishes to further entice diners.

Question 16

How do I customize the design to match my brand?

Accepted Answer

You can easily customize the layout, typography, primary and secondary colors, upload your brand logo, add custom header banners, and select background styles (light, dark, or custom themes) directly from the visual theme builder.

Question 17

Can I generate different QR codes for different tables?

Accepted Answer

Yes. The platform generates table-specific QR codes. When a customer scans the QR code on Table 5, the dashboard and the kitchen receive orders linked specifically to Table 5, eliminating any delivery confusion.

Question 18

Can I add allergen warnings and nutritional information?

Accepted Answer

Yes. You can add dietary tags (e.g., nuts, dairy, soy, shellfish) and nutritional facts (calories, protein, carbs) to each menu item, helping customers make informed choices based on dietary restrictions.

Question 19

How do customers place an order?

Accepted Answer

Customers browse your menu, add items to their digital cart, customize modifiers, and review their order. When ready, they submit the order, which can be routed to your WhatsApp business account, printed directly to your kitchen, or sent straight to your POS.

Question 20

How does the WhatsApp ordering integration work?

Accepted Answer

When a customer hits 'Order via WhatsApp', the system formats their cart items, modifiers, table number, and notes into a clean text message and opens WhatsApp on their phone, letting them send the order directly to your staff's WhatsApp number in one click.

Question 21

Does AI SuperMenu integrate with physical kitchen printers?

Accepted Answer

Yes. We support thermal kitchen printers (via Cloud Print, ESC/POS, or local Bluetooth/Wi-Fi configurations) so that submitted orders automatically print directly in the kitchen or bar.

Question 22

Can it integrate with my existing POS system?

Accepted Answer

Yes. AI SuperMenu offers native integrations and an open API that allows it to connect with popular Point of Sale (POS) systems. This automatically syncs incoming orders and inventory status.

Question 23

Do customers pay directly on the digital menu?

Accepted Answer

Yes. You can enable digital payments (via Stripe, PayPal, Razorpay, Apple Pay, or Google Pay) so customers can pay directly from their phones during checkout before the order is sent to the kitchen.

Question 24

Can customers call a waiter or request the bill using the QR menu?

Accepted Answer

Yes. You can activate the 'Call Waiter' and 'Request Bill' buttons on the menu header. When tapped, staff receive instant notifications on their management dashboard or mobile app with the specific table number.

Question 25

Is there support for takeaway and delivery orders?

Accepted Answer

Yes. Aside from dine-in table ordering, you can configure your menu for pickup/takeaway and home delivery, letting customers select their preferred fulfillment method and provide their address.

Question 26

Can I set up service charges and taxes automatically?

Accepted Answer

Yes. You can configure custom tax rates (VAT, GST) and optional service charges or tips that will automatically calculate and display at checkout.

Question 27

Can customers split the bill using AI SuperMenu?

Accepted Answer

Yes. We support a 'Split Bill' helper where customers can view the total table order and select which items they want to pay for, or split the total amount equally directly through the checkout screen.

Question 28

What hardware is required for the restaurant to manage the system?

Accepted Answer

Any device with an internet connection works! You can manage orders, updates, and settings using a smartphone, tablet, iPad, laptop, or desktop computer.

Question 29

Do I need a high-speed internet connection in my restaurant?

Accepted Answer

A stable internet connection is recommended for your dashboard to receive real-time order alerts. However, our client-side menu is highly optimized and loads easily even on slower 3G/4G networks.

Question 30

What kind of QR codes should I print?

Accepted Answer

We recommend printing high-quality, matte-finished QR codes to prevent light reflections. You can print them on table tents, stickers, wooden blocks, acrylic stands, or directly on coasters.

Question 31

Does AI SuperMenu support offline viewing?

Accepted Answer

Yes! Once a customer scans and opens the menu, the page caches locally on their browser. If they temporarily lose cellular signal inside your venue, they can still browse the menu and customize items.

Question 32

Can I download high-quality vector formats of my QR codes?

Accepted Answer

Yes. You can download your QR codes in high-resolution PNG, SVG, or PDF formats, which is perfect for sending to professional print shops or graphic designers.

Question 33

Does the digital menu work on older smartphones?

Accepted Answer

Yes. The customer-facing menu is built using standard, lightweight modern web technologies. It is fully backwards-compatible with older iOS and Android devices.

Question 34

Can I use a tablet as a stationary kiosk?

Accepted Answer

Yes. You can lock a tablet (like an iPad) into 'Kiosk Mode' showing your AI SuperMenu. This is ideal for quick-service counters, lobbies, or self-ordering zones.

Question 35

Are there any setup fees or hidden costs?

Accepted Answer

No. There are absolutely no setup fees, listing fees, or transaction fees from our side (payment processor fees like Stripe may apply if you accept online payments).

Question 36

Can I upgrade, downgrade, or cancel my plan at any time?

Accepted Answer

Yes. Our plans are flexible. You can change your subscription tier or cancel your plan at any time directly from the billing section of your dashboard.

Question 37

Do you charge commission on food orders?

Accepted Answer

No. We charge a flat monthly or annual subscription fee. All the revenue you generate from orders is 100% yours to keep.

Question 38

What payment methods do you accept for subscriptions?

Accepted Answer

We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and direct bank transfers for annual enterprise plans.

Question 39

Is there a discount for annual billing?

Accepted Answer

Yes! If you choose our annual billing cycle, you get a discount equivalent to 2 months free (up to 20% savings compared to monthly billing).

Question 40

What happens after my free trial ends?

Accepted Answer

At the end of your 14-day trial, you can choose to subscribe to one of our premium plans. Your menu data and QR configurations will be saved, so you won't lose your setup.

Question 41

Do you offer custom plans for large restaurant groups?

Accepted Answer

Yes. For enterprise clients with 10+ locations, franchise operations, or hotels, we offer custom packages with dedicated account managers, custom SLA, and custom integrations.

Question 42

Can I get a refund if I'm not satisfied?

Accepted Answer

Yes, we offer a 14-day money-back guarantee on all our plans. If you are not satisfied with AI SuperMenu, contact our support team within 14 days of your purchase for a full refund.

Question 43

What kind of analytics does the dashboard provide?

Accepted Answer

The dashboard tracks total page visits, popular scanning hours, top-viewed items, cart conversion rates, average order value, and most popular tables.

Question 44

Can I see which dishes are most popular?

Accepted Answer

Yes. Our menu analytics page ranks your menu items by impressions (views) and click-throughs (cart additions) to help you understand what dishes interest customers most.

Question 45

How does customer feedback collection work?

Accepted Answer

You can enable a 'Feedback and Review' prompt that appears after payment or order submission, letting customers rate their meal and service out of 5 stars and leave comments.

Question 46

Can I integrate Google Analytics or Facebook Pixel?

Accepted Answer

Yes. Premium plans allow you to input your Google Analytics ID (GA4) or Meta/Facebook Pixel ID to track customer behavior and run targeted digital advertising.

Question 47

Does the platform recommend menu changes based on analytics?

Accepted Answer

Yes! Our smart dashboard provides weekly automated recommendations (e.g., suggesting a high-view but low-order item gets a price reduction or better description to boost sales).

Question 48

Is customer data stored or sold to third parties?

Accepted Answer

No. Customer privacy is our priority. We only collect the information necessary to complete orders (e.g., name, table number). We never sell customer details or send spam.

Question 49

Is the checkout process secure?

Accepted Answer

Yes. All payments are processed through industry-leading, PCI-DSS compliant gateways like Stripe and PayPal. We do not store sensitive credit card credentials on our servers.

Question 50

How secure is the owner's dashboard?

Accepted Answer

The management dashboard utilizes secure OAuth authentication, HTTPS encryption across all pages, and allows you to configure Two-Factor Authentication (2FA) for admin protection.

Question 51

What is your server uptime guarantee?

Accepted Answer

We maintain a 99.99% server uptime guarantee. Our infrastructure is hosted on secure, distributed cloud servers to ensure your digital menus are always accessible.

Question 52

Who owns the menu data and uploaded images?

Accepted Answer

You do! You retain full ownership of all menus, text descriptions, logos, and images uploaded to the platform. You can export your data at any time.

FAQ & Support.